Customers Support, End of Support and End of Life Policies | Online Booking Manager


General

We've found that Online Booking Manager products are so self-explanatory that our customers quickly learn to use the software on their own and require very little support.


We pride ourselves on friendly and professional service both before and after the sale. You have questions about the software, we will do our best to accommodate you.


Officially this is limited to 1 year, but this limit will only be enforced in unusual circumstances and is offered only until the End of Support Date of the Online Booking Manager products is reached (please see the End of Life Policy below).



Technical Support

The Technical Support is OPTIONAL and it is related only to server(hosting account) configuration investigation:

  • ionCube loaders investigation
  • PHP settings investigation
  • SMTP investigation


The Technical Support is offered only until the End of Support Date of the Online Booking Manager products is reached (please see the End of Life Policy below).


Officially this is limited to 1 year, but this limit will only be enforced in unusual circumstances and is offered only until the End of Support Date of the Online Booking Manager products is reached (please see the End of Life Policy below).



After the first year, the prices for the Technical Support are:

  • 75 EUR a year - this fee have to be paid until the 15 February of each year you want to benefit of;
  • 35 EUR per hour per incident - this fee have to be paid before the investigation is commenced.


As a note, because of its nature, i.e. a hosting matter, it could be possible that we only investigate and find the cause of the wrong behavior but we are unable to fix it because the hosting configuration doesn't allow us to fix it, so in those cases a hosting company intervention is required and mandatory.



End of Life Policy

In order to provide the highest quality products, meet market demands, technology innovation and support to our customers, each product is developed utilizing a product lifecycle methodology, which includes both an End-of-Life (EOL) phase and an End-of-Support (EOS) phase.


Products reach their EOL for a number of reasons. These reasons may be due to market demands, technology innovation and development driving changes in the product, or the products simply mature over time and are replaced by functionally richer technology.


Once a product enters EOL phase, Online Booking Manager SRL will be unable to provide fixes for that version of the software.


Once a product enters EOS phase, Online Booking Manager SRL cannot provide any kind of support for that version of the software.


The current EOL and EOS for Online Booking Manager products are:



OBM - Single Hotel
Version EOL Date EOS Date
3.0 and prior 15 June 2012 15 June 2012
4.0 31 December 2012 31 December 2012
4.1 31 July 2013 31 December 2013
4.2 current version


OBM - Hotels Chain
Version EOL Date EOS Date
4.0 and prior 15 June 2012 15 June 2012
5.0 31 December 2012 31 December 2012
5.1 31 July 2013 31 December 2013
5.3 31 December 2016 31 December 2016
6.0 current version


OBM - Hotels Portal
Version EOL Date EOS Date
4.0 and prior 15 June 2012 15 June 2012
5.0 31 December 2012 31 December 2012
5.1 31 July 2013 31 December 2013
5.3 31 December 2016 31 December 2016
6.0 current version


OBM - Apartments / Villas
Version EOL Date EOS Date
3.0 and prior 15 June 2012 15 June 2012
4.0 31 December 2012 31 December 2012
4.2 31 December 2015 31 December 2015
4.5 current version


OBM - Tours / Excursions
Version EOL Date EOS Date
2.2 and prior 15 June 2012 15 June 2012
3.0, 3.1 31 December 2012 31 December 2012
3.2 31 December 2015 31 December 2015
4.0 current version


OBM - Car Rentals
Version EOL Date EOS Date
2.2 and prior 15 June 2012 15 June 2012
3.0 31 December 2012 31 December 2012
3.1 31 December 2015 31 December 2015
4.0 current version